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Answers to Frequently Asked Questions

Here are some of the frequently asked questions about Display Assistant and their answers.

Display Assistant

  1. Which versions of Microsoft Windows does Display Assistant support?
  2. Which languages does Display Assistant support?
  3. I have more than one monitor connected to my machine. But Display Assistant reports only one monitor. What could be the problem?

Multiple Monitors

  1. What does it mean when you say the machine has multi-monitor support?
  2. Who manufactures multi-monitor cards?
  3. My laptop doesn't seem to support multiple displays. Do I have any option other than changing the laptop?

Which versions of Microsoft Windows does Display Assistant support?

Display Assistant is supported on the following Microsoft Windows versions and editions:

  • Windows 10
  • Windows 8.1: Windows 8.1 Enterprise, Windows 8.1 Professional.
  • Windows 8: Windows 8 Enterprise, Windows 8 Professional.
  • Windows 7: Windows 7 Ultimate, Windows 7 Professional, Windows 7 Home Premium.
  • Windows Vista: Windows Vista Ultimate, Windows Vista Enterprise, Windows Vista Business, Windows Vista Home Premium.

The following Windows editions are not supported:

  • Windows 7: Windows 7 Home Basic, Windows 7 Starter.
  • Windows Vista: Windows Vista Home Basic.

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Which languages does Display Assistant support?

Display Assistant is available in the following languages: English, French, German, Dutch, Japanese. The translations from English are done with help from Google Translator and Microsoft Translator. Since these are machine translators, there could be some incorrect translations. Please email OfficeOne in case you find an incorrect translation or if you have a better translation.

Technical support for Display Assistant is available in English only.

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I have more than one monitor connected to my machine. But Display Assistant reports only one monitor. What could be the problem?

Its actually Windows that it seeing only one monitor! There are a couple of possibilities that could be causing the problem.

Possibility 1:

Windows isn't configured to use the other monitor. This is the most commonly encountered problem. Follow these steps to configure Windows to use the other monitor:

  1. Go to Display Properties dialog box by selecting Start | Settings | Control Panel menu item and launching Display applet.
  2. Go to the Settings tab.
  3. Click on monitor 2 and check against the Extend my Windows desktop onto this monitor check box as shown below.

     Display Properties
  4. Click OK.

Possibility 2:

The display isn't configured for true multi-monitor mode. Visit here to configure your machine for true multi-monitor mode. A detailed discussion on true multi-monitor mode is available here.

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What does it mean when you say the machine has multi-monitor support?

Click on the following links to know more about multi-monitor feature:

  1. Multi-monitor concepts: A brief tutorial that explains the concepts involved in multi-monitor feature.
  2. Multi-monitor website: A website dedicated to multiple monitors.
  3. A brief note on how to configure multi-monitor support in Windows XP at Microsoft website: Expand Your Workspace with Multiple Monitors and Dualview

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Who manufactures multi-monitor cards?

The following vendors manufacture multi-monitor cards:

  1. ATI: ATI manufactures true dual-head and quad-head cards - ATI FirePro 2450.
  2. Matrox: Matrox manufactures true dual-head cards - Millennium G450, Millennium G550, Matrox P650 and P750, Matrox Parhelia.
  3. NVidia: NVidia's MX and Go series of graphic cards have multi-monitor features. GeForce2 and GeForce4 both have MX and Go variants.

Click here to see a range of multi-monitor cards available through Amazon.

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My laptop doesn't seem to support multiple displays. Do I have any option other than changing the laptop?

Click here to know how to add more displays to your laptop.

Click here to know how to add more displays to your desktop.

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